Terms of Service
Last updated October 2, 2026
These Terms of Service ("Terms") govern your access to and use of the Hanwell platform and all products and services operated by Hanwell Studio ("we", "us", "our") at hanwell.studio ("Service"). By creating an account or using the Service in any way, you agree to be bound by these Terms in full. If you do not agree, you must not access or use the Service. You must be at least 13 years of age to use the Service. If you are between 13 and 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We may update these Terms at any time. For material changes, we will notify registered users by email at least 14 days before the change takes effect. Continued use of the Service after any update constitutes acceptance of the revised Terms.
Hanwell provides a suite of design products. Hanwell Sites ("Sites") is a section-based website and portfolio builder that lets you create, customise, and publish websites to a subdomain on the hanwell.site domain, or to a custom domain on paid plans. Hanwell Standard ("Standard") is an AI-assisted design critique tool. Hanwell Gallery ("Gallery") is a curated, publicly accessible collection of well-designed work. Sites is our primary product; Standard and Gallery are supplementary. We may add, modify, or discontinue any product or feature at any time. We will make reasonable efforts to notify users of significant discontinuations, but are not liable for any impact such changes may have on you.
You are responsible for maintaining the security and confidentiality of your account credentials. You must not share your account with others or allow any third party to access the Service through your credentials. You are responsible for all activity that occurs under your account. You must provide accurate, complete, and current information when registering and keep it up to date. We reserve the right to suspend or terminate any account we reasonably believe is being used fraudulently, in violation of these Terms, or in a manner harmful to the Service or other users. You may delete your account at any time from your account settings.
A free account entitles you to two published websites on a *.hanwell.site subdomain, with Hanwell branding displayed in the site footer. Free accounts also receive five complimentary design reviews through Standard. Gallery is freely accessible to browse. We reserve the right to modify the scope of the free plan with reasonable notice to existing users.
A paid Pro subscription unlocks: unlimited website creation and publishing; removal of Hanwell branding from your sites; the ability to connect a custom domain to each site; unlimited Standard design reviews; and full Gallery access including filtering, search, and submission. Pro is available on monthly and annual billing cycles. Current pricing is displayed at hanwell.studio. We may adjust pricing with at least 30 days' prior written notice to existing subscribers.
Subscription billing is handled by Polar. By subscribing, you authorise recurring charges to your selected payment method, beginning on the checkout date and renewing automatically each billing period. All prices are in US dollars and exclude applicable taxes, which may be added at checkout depending on your jurisdiction. You are responsible for any taxes applicable to your subscription. We do not store or have access to your payment card details — all payment data is held by Polar under their own privacy policy and security controls.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period; you retain access to Pro features through that date. We do not prorate or issue refunds for partial billing periods. Upon cancellation your account reverts to the free plan: your oldest site remains published on its *.hanwell.site subdomain, any additional sites are unpublished (but not deleted), and any connected custom domains are removed. Your content is retained and remains accessible in the builder.
Subscription payments are non-refundable. If you believe you have been charged in error, contact us at hello@hanwell.studio within 14 days of the charge and we will investigate promptly. In the case of a verified billing error we will refund the erroneous amount to your original payment method. We may, at our sole discretion, issue a refund in exceptional circumstances, but are not obligated to do so. Nothing in this policy limits any statutory rights you may have under applicable consumer protection legislation.
You retain full ownership of all content you create, upload, or publish through the Service, including website copy, images, and other materials ("User Content"). By using the Service, you grant Hanwell Studio a non-exclusive, worldwide, royalty-free licence to store, host, reproduce, transmit, and display your User Content solely as necessary to provide the Service to you. This licence terminates when you delete your User Content or close your account. You represent and warrant that: (a) you own or have all necessary rights to the User Content you submit; (b) your User Content does not infringe the intellectual property, privacy, or other rights of any third party; and (c) your User Content complies with all applicable laws. We do not review User Content before publication. You are solely responsible for everything you publish through the Service.
When you publish a site through Sites, it becomes publicly accessible via the internet. You acknowledge that published content may be indexed by search engines, cached by third parties, and accessed by anyone. We are not responsible for any consequences arising from the publication of your User Content, including indexation, archiving, or downstream access by third parties. We reserve the right to unpublish or remove any site that, in our reasonable determination, violates these Terms or applicable law, or poses a material risk to Hanwell Studio or other users.
Free and Pro accounts are each assigned a subdomain on the hanwell.site domain (e.g., yourname.hanwell.site). We grant you a limited, non-exclusive, revocable right to use your assigned subdomain to publish your site. We may reclaim a subdomain if your account is terminated or you violate these Terms. Pro subscribers may connect a custom domain via CNAME. You are responsible for registering, renewing, and maintaining your custom domain. We do not guarantee the availability of any specific subdomain and are not liable for DNS propagation delays or domain registrar issues.
You must not use the Service to: publish or transmit content that is unlawful, defamatory, obscene, fraudulent, or that infringes intellectual property or privacy rights; engage in or facilitate illegal activity; distribute malware, spam, or phishing materials; attempt to gain unauthorised access to the Service or its infrastructure; scrape, reverse-engineer, or create derivative works from the Service; interfere with or disrupt the Service or its servers; impersonate any person or entity; or use the Service in any manner that exposes Hanwell Studio to legal liability. We may remove violating content and terminate accounts without notice for serious or repeated violations.
The Hanwell platform — including its design, code, section templates, layout system, typography selections, curated colour palettes, branding, and all content produced by Hanwell Studio — is owned by or licensed to Hanwell Studio and is protected by applicable intellectual property law. Nothing in these Terms grants you any right to reproduce, distribute, create derivative works from, or reverse-engineer any part of the Service. You may not use our trademarks, logos, or branding without prior written consent. Your User Content remains your intellectual property as described above.
We respect intellectual property rights. If you believe content published through our Service infringes your copyright, send a written notice to hello@hanwell.studio including: a description of the copyrighted work claimed to have been infringed; the URL of the allegedly infringing material; your contact information; a statement of good faith belief that the use is not authorised by the rights holder; and a declaration that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf. We will review valid notices and take appropriate action, which may include removing the content or disabling access to it.
Hanwell Studio has registered a designated DMCA agent with the United States Copyright Office in accordance with the Digital Millennium Copyright Act. Our agent registration is on file with the Copyright Office's DMCA Designated Agent Directory. To submit a takedown notice or counter-notice under the DMCA, or for any other copyright-related inquiry, contact us at hello@hanwell.studio. Please include in your notice: a description of the copyrighted work claimed to have been infringed; the URL of the allegedly infringing material; your contact information; a statement that you have a good faith belief that the use is not authorised by the copyright owner; and a declaration, under penalty of perjury, that the information in your notice is accurate and that you are authorised to act on behalf of the copyright owner. We will respond to valid notices promptly and take appropriate action, which may include removing or disabling access to the reported content.
The Service relies on third-party providers including Supabase (database, authentication, file storage), Vercel (hosting and content delivery), Polar (subscription billing), and Anthropic (AI model powering Standard). These providers operate independently and are governed by their own terms and privacy policies. We are not responsible for any downtime, data handling, or other acts or omissions of these providers. Your use of the Service may be subject to their terms to the extent applicable.
We aim to provide a reliable service but do not guarantee any specific level of uptime, availability, or performance. The Service may be unavailable due to scheduled maintenance, infrastructure issues, or causes beyond our reasonable control (including acts of God, government action, internet outages, or third-party provider failures). We are not liable for any loss or damage arising from Service unavailability. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. AI-GENERATED CONTENT PROVIDED THROUGH HANWELL STANDARD IS FOR INFORMATIONAL AND CREATIVE PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL DESIGN ADVICE. WE MAKE NO WARRANTY THAT ACTING ON ANY FEEDBACK WILL PRODUCE ANY PARTICULAR OUTCOME.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HANWELL STUDIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, SITE CONTENT, OR BUSINESS OPPORTUNITIES — ARISING FROM OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU HAVE PAID US IN THE THREE MONTHS PRECEDING THE CLAIM OR (B) CAD $50.00. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, WHERE SUCH EXCLUSION IS NOT PERMITTED BY APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless Hanwell Studio and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or relating to: (a) your User Content; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of any applicable law or the rights of any third party. We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defence of such claims.
Our collection and use of your personal information is governed by our Privacy Policy at hanwell.studio/privacy and by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the personal information necessary to provide the Service. You have the right to access, correct, and request deletion of your personal information at any time by contacting hello@hanwell.studio. We will not sell, rent, or share your personal information with third parties for marketing purposes.
These Terms are governed by the laws of Canada, without regard to conflict of law principles. Any dispute arising under these Terms that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Canada. If you are a consumer in a jurisdiction with mandatory consumer protection laws that cannot be contractually excluded, those laws apply to the extent they conflict with these Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hanwell Studio regarding the Service and supersede all prior representations or agreements. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. If any provision is found unenforceable by a court of competent jurisdiction, it shall be modified to the minimum extent necessary and the remaining provisions shall continue in full force. We may assign our rights and obligations under these Terms to any affiliate or successor without your consent. You may not assign your rights or obligations without our prior written consent.
For questions about these Terms, contact Hanwell Studio at hello@hanwell.studio.